Privacy Policy

Last Updated: 2025/12/31

GROCERCONNECT LIMITED (“GrocerConnect,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal and business information collected through our website and digital platform. This Privacy Policy outlines how information is collected, used, disclosed, stored, and protected in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation.

1. Scope and Application

1.a This Privacy Policy applies to all users of the GrocerConnect website, platform, and related services, including grocery retailers, suppliers, and other business partners (“Users”).

1.b By accessing or using our services, Users consent to the collection, use, and disclosure of information as described in this Policy.

2. Information We Collect

2.a Personal and Business Information

• Name
• Email address
• Telephone number
• Business name and trade name
• Business address

2.b Operational and Platform Data

• Store supply requirements and ordering information
• Communications submitted through the platform
• Account activity and usage data

2.c Technical Information

• IP address
• Browser type and device information
• Website usage data collected through cookies or similar technologies

2.d Financial Information

GrocerConnect does not collect, store, or process sensitive banking, credit card, or payment credentials. All such information is handled directly by third-party payment processors.

3. Purpose of Collection and Use

3.a Information is collected and used solely for legitimate business purposes, including:

• Registering and administering user accounts
• Facilitating order aggregation, supplier coordination, and fulfillment
• Communicating operational updates and service notices
• Internal analytics, reporting, research, and platform improvement
• Internal marketing and communications relating only to GrocerConnect services

3.b GrocerConnect does not sell, rent, or license personal or business information to third parties.

4. Payments and Third-Party Processors

4.a GrocerConnect utilizes reputable third-party payment processors to handle all payment transactions securely and in compliance with applicable standards, including PCI DSS.

4.b Payment credentials are submitted directly to the payment processor, and GrocerConnect does not store or have access to full banking or card details.

4.c GrocerConnect may receive limited transaction-related information necessary for operational, accounting, or reconciliation purposes.

5. Disclosure of Information to Third Parties

5.a GrocerConnect does not disclose information for third-party marketing or advertising purposes.

5.b Information may be disclosed on a limited, need-to-know basis where reasonably necessary to operate the platform, including disclosure to:

• Payment processors
• Wholesalers, suppliers, or distributors for order fulfillment
• Technology and infrastructure service providers supporting platform operations

5.c Any such disclosure is limited to what is reasonably required, and third parties are expected to maintain appropriate confidentiality and data protection standards.

6. Third-Party Links and External Platforms

6.a The GrocerConnect website and platform may contain links to third-party websites, portals, or systems, including supplier platforms or payment services.

6.b GrocerConnect does not control and is not responsible for the privacy practices, content, or security of third-party websites.

6.c This Privacy Policy applies only to information collected directly by GrocerConnect, and Users are encouraged to review the privacy policies of any third-party sites they access.

7. Marketing Communications

7.a GrocerConnect may use contact information to send service-related notices, platform updates, and marketing communications related to GrocerConnect’s own services.

7.b Users may opt out of non-essential marketing communications at any time by following unsubscribe instructions or contacting GrocerConnect directly.

8. Data Security

8.a GrocerConnect maintains reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure.

8.b Access to information is restricted to authorized personnel with a legitimate business need.

9. Data Retention

9.a Information is retained only for as long as necessary to fulfill the purposes outlined in this Policy or to meet legal and regulatory requirements.

9.b When information is no longer required, it is securely deleted or anonymized.

10. Access, Accuracy, and User Rights

10.a Users may request access to their personal information or request corrections to inaccurate or incomplete information.

10.b Users may withdraw consent for certain uses of information, subject to legal or operational requirements.

11. Changes to This Privacy Policy

11.a GrocerConnect may update this Privacy Policy from time to time.

11.b Any changes will be posted on this page with an updated revision date, and continued use of the platform constitutes acceptance of the revised Policy.

12. Contact Information

For questions or concerns regarding this Privacy Policy or our data practices, please contact:

GrocerConnect
Email: contact@grocerconnect.ca
7070E Farrell Rd SE Calgary, AB T2H0T2